Refund policy
Return and Refund Policy
Order Cancellation
Orders may be cancelled within 24 hours of placement, provided they have not been shipped or entered production. After this period, cancellation requests may not be accepted, and cancellation charges may apply where applicable.
If you receive a damaged, defective, or incorrect product, please notify us within 3 days of delivery by emailing aadityawoods995@gmail.com with your order details and supporting photographs or videos. For fragile items, an unboxing video is required to process the claim.
Returns & Replacements
Returns and replacements are accepted only for products that are damaged, defective, or incorrectly delivered.
To be eligible, the product must be unused, in its original packaging, and the request must be submitted within 7 days of delivery. After verification, Aaditya Woods will, at its sole discretion, repair, replace, or, where applicable, issue a refund if repair or replacement is not feasible.
Approved refunds will be processed within 2–3 business days after the returned product is received and inspected. Refunds will be made through the original payment method or any other approved mode.
warranty
Warranty coverage and duration may vary depending on the specific product.
The warranty does not cover normal wear and tear, accidental damage, misuse, improper installation, unauthorized repairs, water damage, exposure to extreme environmental conditions, natural variations in wood, upholstery fabric wear, or minor dimensional variations within accepted industry standards.
Warranty claims will not be accepted if the product has been relocated from its original delivery address or repaired by an unauthorized third party.
Delivery
Our delivery team will coordinate with you to ensure a smooth delivery and installation experience.
Free delivery and installation apply only to the first scheduled delivery attempt. Additional charges may apply for missed deliveries, repeat visits, weekend or time-specific deliveries, or where access restrictions exist. In buildings without a service lift, delivery will be made up to the ground floor unless otherwise agreed.
Orders remaining uncollected for more than 10 days after reaching the nearest delivery hub may incur storage or re-delivery charges.
Contact Us
For cancellations, returns, warranty claims, or any assistance, please contact us at aadityawoods995@gmail.comOur team will be happy to assist you.